Individuals often suffer abuse at the hands of large institutions. An employer denies basic legal rights to its employees. An insurance company withholds its clients' claims. A university defrauds its students of their tuition. It can seem as if the institutions we rely on the most are the ones most likely to take advantage of us.
What can be done? Seeking restitution is a major struggle. It is extremely difficult, as an individual, to win damages from a company with vast legal and financial resources.